Full peace of mind backed by one of Australia’s most trusted brands
Jim’s Plumbing is now part of the Jim’s Group National Guarantee. If you are not satisfied with the work one of our plumbers does, we will inspect it, and if any problems are found, we will happily come back and fix them at no additional cost.
What to do if you have a plumbing emergency
Initial job inspection
If you are not satisfied with any work we do, the first step is to contact us and arrange an inspection. One of our plumbers will visit your premises to conduct an internal review of the job. Often it is a simple misunderstanding, and a free fix can be provided on-the-spot if small problems are found.
Fixing problems for free
If the inspection deems that our work is not up to par, one of our plumbers will happily fix it for you free of charge. For larger fixes that could not be done during the inspection, we will arrange a time and date at your earliest convenience to come back and do it.
Disagreement resolution
If we believe the job was good and you do not, we will jointly agree on an independent expert to provide a report at our expense. If no problems are found, you agree to pay for half the report cost plus the original job amount (if owing). If problems were found, we will come back and fix them at no additional cost.
Jim’s Group National Guarantee
For your peace of mind, all plumbing work is backed by Jim’s Group national
warranty guarantee – view details
Plumbing emergency?
See Why Our Customers Love Us.
Just some of our many happy customers
Sarah, Rothwell
Gave us tips before he even came onsite to help us limit the damage. Nice and prompt
Kenneth, Noble Park
Serkin was professional and kind he did the job fast and effective i would reccomend to my friends
All reviews are verified and published ‘as is’ from where our customers wrote them