Transparent pricing without hidden surprises
At Jim’s our goal is to deliver a top-class service with full transparency and honesty when it comes to how we conduct our business. This includes:
- Free on-site quotes and no callout fees (during business hours)
- Fixed pricing based on job quote (no variable hourly rate)
- Payment via VISA, Mastercard, Amex, direct deposit and cash
- Backed by Jim’s Group National Guarantee – view
Accepted payment methods
We accept a variety of different payment options which can be made on-site to your plumber. Our franchisees do not offer accounts for residential jobs, and require payment either upfront or upon completion of the job.
Credit card
We accept VISA, Mastercard and AMEX. Payment can be made on-site via a portable EFTPOS machine.
Direct deposit
You can pay online using using internet banking if you show your plumber a proof of receipt before they leave.
Cash
Cash is always the best and easiest way to pay. Your plumber will issue you an invoice and provide a cash receipt upon payment.
Frequently asked questions
Below are answers to the most common questions we get asked in regards to our pricing structure. If you have any other questions not listed below, please contact us here for assistance.
We require either upfront payment, or upon completion of the job before your plumber leaves. This enables our franchisees to not have to worry about chasing accounts so they can instead focus on delivering quality plumbing at affordable prices.
Especially for smaller jobs, our plumbers often can do your job on-the-spot after you receive a quote. However this will be dependent on their availability, materials, equipment and other factors, so it is best to inquire about this beforehand.
For emergency plumbing, your local plumber will discuss this with you on the phone before they arrive in preparation.
Some of our franchisees will charge a very small fee for what their bank charges them if you pay via credit card. This is minimal and they will let you know beforehand.
For cash and direct deposit payments, there are no fees.
In the event you are not happy with the job one of our plumbers does, we have a resolution process to ensure any sub-standard work is fixed free of charge. You can find more details about this process here.
If you have a plumbing emergency and need one of our plumbers to visit afterhours, they will let you know exactly how much they will charge as a callout fee before the job is booked over the phone. This may differ between franchisees and the time of the day/night you require them.
Be aware of other plumbing companies that say they offer ‘free callout fees’ or ‘daytime rates’ for afterhours jobs. Generally they will increase their prices in other areas to accommodate this. Our plumbers will be upfront with how much they will charge to visit your premises afterhours, and then give you a reasonably priced quote to do the work upon inspection.
Yes. If you own a real estate, body corp or other commercial enterprise, please call 13 15 46 and ask to speak with our accounts department to arrange a Jim’s Plumbing corporate account.
Jim’s Group National Guarantee
For your peace of mind, all plumbing work is backed by Jim’s Group national
warranty guarantee – view details
Plumbing emergency?
See Why Our Customers Love Us.
Just some of our many happy customers
Sarah, Rothwell
Gave us tips before he even came onsite to help us limit the damage. Nice and prompt
Kenneth, Noble Park
Serkin was professional and kind he did the job fast and effective i would reccomend to my friends
All reviews are verified and published ‘as is’ from where our customers wrote them